Frequently Asked Questions

Find the answers you are looking for.

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  • My Account
  • Orders
  • Billings & Payments
  • Contact Us
  • Products

My Account

  1. I am an educator. What are the benefits of shopping with Music & Arts online?
  2. I want to set up an account with Music & Arts. Where do I start?
  3. My institution is tax-exempt. Can Music & Arts honor this status?
  4. How do I update/change the credit card on my account?
  5. How do I add or change who has access to my Educator Account?

  1. I am an educator. What are the benefits of shopping with Music & Arts online?

    Music & Arts strives to bring the best value and the best in customer service to educators online, through our school service program and in our retail stores.

    When you shop online with Music & Arts through our educator portal, discounts are automatically applied to your order. Our educator website allows you to share your cart with school administrators and procurement officers, as needed. We offer flexible payment options including charging to an in-house account and using school purchase cards and purchase orders.

    Additionally, educators have access to dedicated representatives ready to provide customized assistance. To take advantage of all our educator benefits and service, start by registering an account (If you haven’t already done so).

  2. I want to set up an account with Music & Arts. Where do I start?

    Click here to register an educator account with Music & Arts. You can expect an email from us 3-5 days after you’ve submitted your completed form. This email will contain instructions on finalizing your account set-up and creating your password.

  3. My institution is tax-exempt. Can Music & Arts honor this status?

    Yes. Since tax exempt regulations vary by state, please contact us at 301-620-2853 and a representative will provide instructions for sending the required tax-exempt status information.

    Please note that, for institutions in CA, IN, MD, MO, TX and UT, a tax-exempt certificate and number are required before submitting your purchase.

  4. How do I update/change the credit card on my account?

    You can update or change the authorized credit card on your account at any time. Contact our Commercial Accounts office at 301-620-2853 to request a CA amendment form. You can also contact your local Music & Arts Representative to assist you.

  5. How do I add or change who has access to my Educator Account?

    You can update or change the authorized users on your account at any time. Contact our Commercial Accounts office at or 301-620-2853 to request a CA amendment form. You can also contact your local Music & Arts Representative to assist you.

Orders

  1. How can I get a price quote?
  2. How long will it take for my order to arrive?
  3. How can I check on the status of my order?
  4. My items are backordered. What happens now?
  5. I would like to submit a purchase order to Music & Arts. How should I go about it?
  6. I am unfamiliar with purchase orders. What are they, and why do I need one?

  1. How can I get a price quote?

    We’d be happy to help ensure you receive a competitive educator price. If your account is associated with a school, requests can be submitted via email at quotes@musicarts.com or fax 301-663-8496. For private organizations or educator accounts, you can contact your local Music & Arts representative. We’ll respond with a quote within 1-2 business days of receiving your request.

  2. How long will it take for my order to arrive?

    Music & Arts carries one of the largest inventories of sheet music, musical instruments and accessories in the nation. Orders are typically filled and shipped within 24 hours (or on the next business day). Rush shipping is also available on most items. Email tracking ensures that you receive the most up-to-date information on your orders. Note that Special Order items can take longer to complete. For more details on free shipping, shipping guarantees, and order tracking, please visit our shipping FAQ page.

  3. How can I check on the status of my order?

    Our customer service team is happy to help check the status of any order for you. Please feel free to contact us via email orders@musicarts.com or phone 301-731-5396, x2014 anytime you would like to check on your order.

  4. My items are backordered. What happens now?

    Because backorder dates are based on estimated delivery timeframes from individual manufacturers, they are subject to change without notice. Rest assured that we work closely with manufacturers to deliver backordered items as quickly as possible. All information provided to us by manufacturers is forwarded to you as quickly as possible.

  5. I would like to submit a purchase order to Music & Arts. How should I go about it?

    The best way to submit your purchase order is via email at orders@musicarts.com. However, you can also fax your order to us at 301-663-8496, or if you prefer to mail us:

    • Music & Arts
    • 4626 Wedgewood Blvd.
    • Frederick, MD 21703
  6. I am unfamiliar with purchase orders. What are they, and why do I need one?

    Purchase orders (often abbreviated to "PO") are written sales contracts between a buyer (your institution) and a seller (Music & Arts) detailing the specific merchandise or services to be supplied. Most schools and districts require a PO to accompany a transaction. PO’s can specify such details as payment and shipping terms, delivery dates, item descriptions and quantities, and any other obligations or conditions involved in the purchase.

Billings & Payments

  1. I have not received an invoice, or I require a copy of a past invoice. What should I do?
  2. What forms of payment are accepted to pay an invoice?
  3. Can I mail in payment for my invoice?

  1. I have not received an invoice, or I require a copy of a past invoice. What should I do?

    Please contact us via email at orders@musicarts.com with your request. Alternatively, you may reach us by phone at [301-620-2853] during business hours (Monday-Friday 9am-8pm Eastern).

    Please note that invoices are mailed directly to the billing address provided on the purchase order. They are not included with shipments.

  2. What forms of payment are accepted to pay an invoice?

    Music & Arts accepts all major credit card provider, check or ACH.

  3. Can I mail in payment for my invoice?

    Payments by check can be mailed to the address below. Be sure to include a copy of your invoice with the check, or write the invoice number in the memo line of the check.

    • Commercial Accounts
    • Music & Arts
    • 4626 Wedgewood Blvd.
    • Frederick, MD 21703

CONTACT US:

  1. I would like to submit a purchase order to Music & Arts. How should I go about it?
  2. Does Music & Arts have a fax number?

  1. I would like to submit a purchase order to Music & Arts. How should I go about it?

    The best way to submit your purchase order is via email at orders@musicarts.com. However, you can also fax your order to us at 301-663-8496, or if you prefer to mail us:

    • Music & Arts
    • 4626 Wedgewood Blvd.
    • Frederick, MD 21703
  2. Does Music & Arts have a fax number?

    Yes, the fax number for schools and administrators is 301-620-1502. Faxes may be sent at any time; please allow 1-2 business days for a response.

Products

  1. What buying guides and other resources are available to me?
  2. I can’t find what I’m looking for. Are there more products available?

  1. What buying guides and other resources are available to me?

    To learn more about any instruments and accessories you might be interested in ordering, check out the wide variety of buying guides and articles available on The Vault.

    Looking for some broader resources to help you plan details of your program? Here's where to find our educator libraries:

    • Capabilities - A treasure trove of information about valuable teaching skills, best practices and more.
    • Back to School - Learn how to confidently take on an educator's most challenging time of year.
    • Summer Sound Challenge - Keep your program running year-round and help your students grow their skills.

  2. I can’t find what I’m looking for. Are there more products available?

    Yes! While Music & Arts has well over 50,000 items available through our Educator Portal, there is always new product available. Contact your local Music & Arts Representative or Retail store to request an item not yet available through the Educator Portal.