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| Can a music education really make my child smarter? Research has now proven that a music education is a vital part of a complete education. Studies show that music enhances higher brain function, that it improves reading and math performance and raises SAT and also IQ scores. In addition, music provides important experiences such as physical coordination, concentration and quick thinking. Discipline problems and substance abuse have also found to be lower in music students. Socially, music helps children develop teamwork skills and prepares them for working with others in the future. How can I help my child succeed in music? First, provide a quality instrument by a major instrument maker and make sure that the instrument is always in good working order. You can help by scheduling regular daily practice times and by providing a quiet place where your child can practice. Be nearby during practice times as often as possible and praise your child's efforts and achievements. Be supportive of your child's interest in music and encourage your child to practice at home and to perform as often as possible. Plus, expose your child to a variety of musical experiences by listening to music and by participating in music-related events such as concerts, theatre and dance. Is it better to rent or to buy an instrument? Renting is an affordable way to try an instrument without a purchase investment, and with no obligation to buy. 100% of rental payments apply towards purchase, and you can return anytime. Most importantly, you're assured of getting a quality educator-approved instrument, which allows the student the greatest chance of success. Borrowed instruments from family or friends may need expensive repairs to make them playable. Save with a maintenance coverage program and be free to exchange! Should my child take private lessons? Most educators recommend private lessons on an instrument in addition to in-school band or orchestra classes. Private lessons allow the individual attention a child needs to progress more rapidly on their instrument, and to perform to the best of their abilities. Music & Arts offers private lessons at most store locations and our staff can help you choose a professional instructor. Contact the location nearest you for lesson rates. How do I track my order? Quick Order Tracking Registered and Non-Registered users may look up an order without logging in by entering your zip code and order number here. Registered User Order Tracking Registered users may track your order status and obtain order history detail anytime by clicking on My Account in the navigational menu above. What is Music and Arts return policy? All of our products are backed by our 30 Day Satisfaction Guarantee. Our commitment to you is to ensure that you are completely satisfied with your purchase. Free product exchanges within 30 days: Contact us to make an exchange. We’ll set up the exchange for you and send you a prepaid label for shipping! Shipping for exchanged products is always free! There will be no return charge for shipping if we sent the wrong item or if it arrived damaged. Return your item to us in the original packaging. Affix the pre-paid label to your box and drop at the nearest UPS locatioalan. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Insurance is automatically covered! Complete the bottom portion of your packing slip and place inside the box. Simple product returns within 30 days: Please contact Customer Service at 1-877-280-2787, or e-mail us, to obtain a Return Authorization Number. We recommend using FedEx or UPS when returning items, please use the original packaging and boxes.. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise. Unfortunately, we cannot refund your original shipping charges. Send your return to: Music and Arts Returns Door 107 & 108 (Your RA#) 4001 NORFLEET Kansas City, MO 64161-9231 For a return for a damaged/defective product, contact us within 72 hours for assistance. For exchanges or returns on Oversized Items in Multiple Boxes or larger than 40 LBS, or return of an international shipment: call Customer Service at 877-280-2787. All woodwind and brass instruments that are returned are assessed a $10.00 sterilization fee. Instruments priced over $3000.00 are assessed a $20.00 fee. All mouthpieces and bows are assessed a $4.00 fee. Mouthpieces priced over $300 are assessed an $8.00 fee. Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for store credit only. Restock Fees Items that are returned in a condition less than described will be assessed a 15% restocking fee. Order shipments that are refused are subject to a 15% restocking fee. Non-returnable items
Your order is carefully packed to exceed UPS and USPS shipping requirements. If an item arrives damaged: Call us within 72 hours for return instructions. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt. Repack using all original packing materials and boxes. Include all original packaging, accessories (e.g. power adapters, mouthpieces, etc.) and paperwork (e.g. owner's manual, warranty card, etc.). We will arrange to have UPS pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement. When to expect your credit or refund Your return will be processed within 3-5 business days once it is received. Your merchandise refund or credit will be posted to your credit card. Most credits are viewable on your credit card account within five business days. If you paid with a check or money order, you will be sent a refund check. Please allow 14 days for processing 30 Day Purchase Guarantee We want you to be sure you've got the product that's right for you. If you are not completely satisfied, you may return most items within 30 days of shipment date for a refund, exchange or store credit. 100% Satisfaction Guarantee We here at Music and Arts guarantee to go the extra mile to make sure you are completely satisfied. Our knowledgeable, friendly Sales Associates are dedicated to making sure you are happy with your purchase and the price you've paid. I just returned an item for exchange. How long will it take to get the new item? Your exchange will be processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall turn around time is about 7-14 business days. Please be aware that during times of high volume, it may take longer to process your exchange. When will my order ship? Shipping Guarantee Verified orders for in stock items received by 12pm Eastern Time Monday-Friday ship same day. If we fall short of our delivery guarantee, we will refund your shipping charges and give you 20% off your next order placed within 90days. $1000 max value. o Next Day Service to Lower 48 US States • Delivered next business day after clearing verification, guaranteed. o 2 Day Service to Lower 48 US States • Delivered within 2 business days after clearing verification, guaranteed. o 3 Day Service to Lower 48 US States • Delivered within 3 business days after clearing verification, guaranteed. o Standard ground to Lower 48 US States • Delivered within 7 business days after clearing verification, guaranteed. Please note that your selected class of service must be available with UPS. The day your order is placed does not count as the first business day. Freight and USPS orders are not included. This offer excludes APO, FPO, and PO Boxes which must ship USPS. Our ground shipping is sent via UPS or USPS. Orders going outside of the U.S. are sent via UPS. Oversized items must ship via truck. Please allow extra time for shipments to Alaska and Hawaii. For oversized items shipped via freight, or for deliveries outside of the contiguous US - call for delivery times. How do I make changes to or cancel an order? You can make changes to your order at any time during the order process before you give final confirmation of the order. After your order has been submitted, you can change or cancel the order by contacting a Customer Service Associate at 1-877-280-2787 To provide the quickest possible delivery of your merchandise, we process "in-stock" orders immediately. As a result, we cannot make any changes to your order after the credit card verification process has been completed. If you need to make any changes to any backordered items on your order, please contact us by calling 1-877-280-2787 or sending us an e-mail with your request. Can I track an order that shipped via United States Postal Service Priority Mail? Unfortunately, package tracking is not a service we offer on our USPS shipments. Most orders shipped via USPS Priority will arrive within 3-7 business days. We apologize for the inconvenience. What qualifies for free shipping? Thousands of Items Ship Free at Music and Arts - Free Shipping Rules: • Valid on web and phone orders • Good for free ground shipping to the lower 48 US states • Excludes oversized items, international shipments and shipments to FPO/APO addresses • Qualifying items are clearly marked with the following text in this format: FREE SHIPPING! • Regular shipping charges apply for all other items. All web and phone orders over 99 automatically receive free ground shipping. No weight exclusions. Does exclude international and APO/FPO shipments. Free shipping is valid with purchase only. This is a limited time offer that can be changed at any time. Free shipping is valid with purchase only. This is a limited time offer that can be changed at any time. Can I use more than one credit card to pay for my order? We can split the charges for your order between two (or more) credit cards. However, such orders must be placed by phone. Simply call us and a sales representative will be happy to help you. What are my payment options? Credit Cards We accept Visa, MasterCard, Discover, and American Express cards. Check/Debit Cards With the MasterCard or Visa logo. PayPal PayPal lets anyone with an email address to securely, conveniently, and cost-effectively send and receive payments online using their bank account. It is free to open and send money using a PayPal account. Payment transfers are posted within one business day from the date of receipt. In the event item(s) associated with your order is not in stock, we will notify you within 48 hours with an estimated ship date. Can I have my order shipped to an address other than the billing address? Yes, in most cases. When an order is shipping to a different address than the billing address, we require that all the credit card information be verified with the issuing bank. This policy protects all parties from unauthorized card use. Contact your credit card company and let them know that you would like to add an alternate or authorized address. If your credit card company does not allow this, simply have them list the address in your account notes or memo area. This will help avoid unnecessary delays in processing your order. (Please note that orders purchased with the Wells Fargo Card can only be shipped to the billing address.) What is involved with your verification process? All orders are subject to a 24hr verification delay while we confirm your billing information with your financial institution. This is to protect our customers from credit card fraud, and identity theft. To help expedite this process, please ensure that the billing address and phone number you have given us matches what is on file with your financial institution. Do you charge tax? We are required to collect sales tax on all orders, except those shipped to the following states: Alaska, Hawaii, Oregon, Montana, North Dakota, New Hampshire, Delaware and Wyoming. How do I know if an item is in stock? All Music and Arts items are clearly marked if they are in stock under the heading of "availability" on the product page. Once you submit your order, you will receive an e-mail confirmation that provides a link for tracking the status of your order. You can access your order history and order status by clicking on My Account. Or, you can call us or drop us an e-mail. My order contains items that are in stock and items that are backordered. When will my order ship? The in-stock items on your order will ship right away. We will then ship any backordered items as we receive them. Please note that this does not increase your shipping charge. If you would prefer to have the entire order held until the backordered items are available, we can certainly accommodate your request. Simply call us and we will be happy to set the order up for you. Please note that if a package item on your order is backordered, any items associated with that package item may be held until it becomes available. I never received confirmation of my order. What do I do? Please call us at 1-877-280-2787 to verify that we have your correct email address on file. Have your order number ready. Our Customer Service representative will be happy to check on the status of your order, and provide you with any tracking information available. Do you have a toll-free number to place orders? Ordering from Music and Arts is easy! Call Toll Free 1-877-280-2787 to order from anywhere in the continental United States, Alaska and Hawaii. We are here Monday - Friday 8:30am-9pm EST, Saturday 10am-6pm EST. For orders where toll-free service is not available, call 1-574 251-3555 or fax 1-574-251-3349. We look forward to receiving your order. The item was in stock when I placed my order, why is it backordered now? We fill orders on a first-come, first-served basis. We try to update our website with the most current stock information available. Occasionally there may be orders pending before you place your order and the web site is not yet updated to reflect this information. When will I be charged? Upon ordering, an authorization for the full amount of the order will occur. If an item you order is in stock, your credit card is charged immediately. If an item is back ordered from the manufacturer, you credit card will not be charged until the item is ready to ship to you from our warehouse. To avoid delays in processing your order please provide the billing address and phone number that is on file with your credit card company. Orders shipped to an alternate address, meaning an address not on file with your credit card company, may result in a delay in processing. I just placed an internet order and realized that some of the information is incorrect and/or needs to be changed. What do I do? There may be a delay while your order downloads into our order database. Once it does, we may make any corrections necessary to the order. Please wait for the order to process, and then call our Customer Service representatives at 1-877-280-2787. Please have your Order number ready to ensure timely processing of your request. Why do some of your products consistently require a 2-3 week wait for delivery? In order to offer our great prices and huge variety of products, we can not stock every single item that we sell. Some items are shipped from our vendors only after a customer places an order. These are typically listed as being available in 2-3 weeks. On such products, you can be assured we will get the item to you just as quickly as possible. What items are Non-Returnable? The following items are returnable only if defective OR unopened or unused: strings, reeds, tubes, earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product. Mouthpieces may be returned, but will incur a sterilization fee. Due to their return policies, you must contact Apple directly to repair, replace, or return Apple products. They may not be returned to us under any circumstance. Music and Arts only accepts returns made within the first 30 days from shipment. The items I am ordering are labeled as Oversized. How can I find out exact shipping charge? Please contact a product specialist for shipping options and pricing on oversized items. You may e-mail, or call 1-877-280-2787. How do I remove myself from the Music and Arts Newsletter and Catalog list? To unsubscribe from the newsletter, click here. Simply add the email address that you would like to remove to the "Unsubscribe" field. This address will be removed before the next Music and Arts Newsletter mailing. The email newsletter that you received has been coded with a special group of numbers that enables us to find the exact email address that you used to subscribe to the newsletter list. To stop receiving catalogs, please send an email request to our support staff by clicking here, or by calling 877-280-2787 What is Music and Arts Warranty Policy? Music and Arts is an authorized dealer for all brands we carry on our site, and all brand new items come with a manufacturers’ warranty. We strongly encourage you to fill out and send the warranty cards to the manufacturers upon receipt of your purchase. You have 2 options should your instruments need warranty repairs covered by the manufacturer: Local repair shop Visit our stores to arrange for warranty services facilitated through our network of repair facilities. Send it to us For band and orchestra instruments you also have the option to send the instrument to Music and Arts and we will take care of the warranty repairs. You are responsible for shipping charges to and from Music and Arts. We recommend that you insure your package as well. Please be aware that your repair could be delayed if we have to send it to an authorized repair facility. If you have an electronic product warranty issue, do not send it to the Music and Arts. Please refer to the manufacturer's warranty information should you need to have warranty repairs made What's the Deal with "Call for Price?" Some of our prices are so low that manufacturers have requested that we not post them on our web site. Call us at 1-877-280-2787 for the latest info or to place an order. Why did my order ship USPS Priority Mail, rather than by UPS? Due to size or weight, certain items may be shipped by USPS Priority Mail rather than other ground shipping methods. You should still expect delivery within 3-7 business days. I want to make an order from the internet, but I want to send a money order. How do I go about it? If you would like to order by mail, we do accept personal checks and money orders with your mailed-in order. For more information, please call us at 1-877-280-2787.You can also fax your credit card order to us at 1-574-251-3349. Please make sure to include your credit card information for payment purposes. Our mailing address is: Music & Arts 4004 Technology Drive South Bend, IN 46628 Can I pay online with my PayPal account? At this time we do accept payment from PayPal. At checkout, select the 'Checkout with PayPal' option. PayPal will verify city, state, and zip for accuracy. If any portion of the address does not verify with PayPal, you will receive an error message that states "Sorry, your PayPal transaction could not be completed". At that time you can edit your shipping address or choose another pay method. Next, log in if you have a PayPal account, or create a PayPal account. For new accounts, information will be auto-filled from the shipping address. Once you are logged in to PayPal, you will see a PayPal review screen. You will be able to select funding sources from this screen. When you return from PayPal, you will be presented with the order review page. The Payment Method block displays a message thanking you for using PayPal. Click 'Complete My Order' to finish the transaction. Can I pay for my order with cash? Cash is not a payment option that we accept at this time. You may pay with Visa, MasterCard, American Express, Wells Fargo Card, or PayPal. By mail, we accept cashier's check or money order as well as our other payment options. For more information, please call us at 1-877-280-2787. My order arrived damaged, what do I do? If your order appears to have been damaged in shipping, you should contact us immediately at 1-877-280-2787. We will contact the carrier who delivered this and start the claim. Claims should take 3-5 days. If you need a replacement immediately please contact our customer support team to make arrangements for an Advanced Replacement Option. Please hold on to the damaged merchandise, the box, and all the packing material. The shipper will determine if the damage is their fault, and will contact us with the outcome. How do I make changes to my account information? To update any account information, click on My Account and then change any information in your profile Can I special order an item not found on the web site? In general, if we carry products from a specific manufacturer, we can special order other products from them as well. To inquire about special ordering an item, email us or call us at 1-877-280-2787. Please note that special orders are subject to the following conditions: • Special orders are non-returnable unless the item is defective. In the case of a defect, it will be exchanged for the same item. • Special orders are billed at the time the order is placed. • Special orders cannot be canceled once they have been placed. • Special order items take an average of 4-8 weeks for delivery, but availability will vary depending on manufacturer. • Special order items must be a minimum of $100. How do I create an account? In the upper right hand corner of every page on our website, there is a link that says "My Account". Clicking this link will take you both to the page to begin creating your own MUSIC AND ARTS account, as well as the page you will return to whenever you shop in the future. Your account is yours and yours alone, and will allow you to track your order, view previous orders, manage your payment methods, and more. Login Page On the "My Account" log-in screen, the "Returning Customers" section is for users to log-in to their previously created account, and the "New Users" section underneath is for creating a new account. Click on the "Create an Account" button to begin the process of Creating your MUSIC AND ARTS account. Enter Address Page The next page is simply a form to fill in your information. All fields that are listed in bold text are required, such as password, address, city, etc. Be sure to properly enter your email address as all future correspondence from MUSIC AND ARTS (such as order confirmations) to you will be sent to this address. The top left section is your "Billing Address". This is the address that your credit card or bank statements come to. To avoid delays in processing your order please make sure the billing address and phone number you provide are the same address and phone that is on file with your credit card company. Discrepancies can delay fulfillment of your order. If the address you want your order shipped to is the same as your Billing Address, then click the "Check here if Shipping Address is the same" checkbox in the Billing Address section, which will automatically populate the Shipping Address fields with those you entered in the Billing address. If your Shipping Address is different, then simply fill out the proper address without checking the "Check here if Shipping Address is the same" checkbox. How long will the current Web Specials last? All current internet prices, specials, sales, blowouts, closeouts, and other special offers may change at any time with no advance notice. Act now to take advantage of our amazing web specials! Do you ship to APO and FPO addresses? Yes, we do ship to APO and FPO addresses. We can ship United States Postal Service Priority Mail. This is the only shipping method available to United States Military APO/FPO addresses. Shipments to these addresses are subject to a longer ship time. USPS package weight limit restrictions may apply. I did not get a warranty card with my instrument. Would you please send me one? Unfortunately, we do not have warranty cards to send out. Note that many manufacturers no longer include warranty cards with their products. All you will need for proof of purchase for warranty work is your original invoice that was included with your shipment, so keep it in a safe place. In addition, most manufacturers now have online product registration through their web sites. What are Wishlists? Create a Wish List for a birthday, an anniversary, a holiday, and any special occasion. Or create one "just because" then share it with family and friends. To Create Your Wish List: • Select the "Add to Wish List" button. • The item will be added to your Wish List. Then you're on your way! You can then email your Wish List to family and friends, and even ask them to create Wish Lists for themselves. Click here to start shopping! Other Wish List Options: Search for Someone's Wish List Need a gift idea for a friend? Check out his or her Wish List for ideas! Edit My Wish List Edit your existing wish list, or send it to friends and family. Is there any way I can combine the order that I just placed with one that I placed earlier? Unfortunately, no. Orders are processed as they are received and it is not possible to combine them. You may be able to cancel both orders and place a new one. Please contact Customer Service at 1-877-280-2787 to see if this can be done. Be aware that this may delay the processing of your orders. What Web Browser Should I Use? This site is best viewed with: # Microsoft Internet Explorer 6.0+ # Screen resolution of 1024x768 or greater (Minimum: 800x600) # ActiveX, JavaScript, and Cookies enabled in your browser's settings # Broadband connection (Minimum modem connection speed of 56kbps) Please visit the link below to download and install the latest version of Microsoft's Internet Explorer: www.microsoft.com/windows/products/winfamily/ie/default.mspx Or on Mac, download the latest version of Safari: www.apple.com/support/downloads/safari.html Documents All of our documents are presented in the Adobe Acrobat portable document format (PDF). To download a free version of Adobe Acrobat Reader to view these documents, visit the Adobe website: http://www.adobe.com/products/acrobat/readstep2.html Multimedia Our multimedia files may also require the following free browser plug-ins: Macromedia Flash Player: www.adobe.com/products/flashplayer/ Microsoft Windows Media Player: www.microsoft.com/windows/windowsmedia/players.aspx How to Set Internet Explorer as your Default Browser: " Open Internet Explorer " From the Top Menu choose Tools " Then Choose Internet Options " Click the Programs tab " Ensure that the box is checked for: Internet Explorer should check whether it is the Default Browser " You may need to restart your computer. What do I do if I can't remember my password? Once you establish your My Account profile, you will choose a password and password reminder. If you forget your password, click on Login and then "Forget your password?” We will send you via e-mail your Music and Arts My Account password What is the information in my account used for? Any information such as your address book and shopping lists are completely confidential. You will not be added to the Music and Arts mailing list unless you place an order or request to be placed on the mailing list. For additional information please reference our Privacy Statement. |