Frequently Asked Questions

Find the answers you are looking for.

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  • My Account
  • Orders
  • Billings & Payments
  • Contact Us
  • Products
  • Who is BGE?

My Account

  1. I am an educator. What are the benefits of shopping with Music & Arts online?
  2. I want to set up an account with Music & Arts. Where do I start?
  3. My institution is tax-exempt. Can Music & Arts honor this status?
  4. How do I update/change the credit card on my account?
  5. How do I add or change who has access to my Educator Account?

  1. I am an educator. What are the benefits of shopping with Music & Arts online?

    Music & Arts strives to bring the best value and the best in customer service to educators online, through our school service program and in our retail stores.

    When you shop online with Music & Arts through our educator portal, discounts are automatically applied to your order. Our educator website allows you to share your cart with school administrators and procurement officers, as needed. We offer flexible payment options including charging to an in-house account and using school purchase cards and purchase orders.

    Additionally, educators have access to dedicated representatives ready to provide customized assistance. To take advantage of all our educator benefits and service, start by registering an account (If you haven’t already done so).

  2. I want to set up an account with Music & Arts. Where do I start?

    Click here to register an educator account with Music & Arts. You can expect an email from us 3-5 days after you’ve submitted your completed form. This email will contain instructions on finalizing your account set-up and creating your password.

  3. My institution is tax-exempt. Can Music & Arts honor this status?

    Yes. Since tax exempt regulations vary by state, please contact us at 301-620-2853 and a representative will provide instructions for sending the required tax-exempt status information.

    Please note that, for institutions in CA, IN, MD, MO, TX and UT, a tax-exempt certificate and number are required before submitting your purchase.

  4. How do I update/change the credit card on my account?

    You can update or change the authorized credit card on your account at any time. Contact our Commercial Accounts office at 301-620-2853 to request a CA amendment form. You can also contact your local Music & Arts Representative to assist you.

  5. How do I add or change who has access to my Educator Account?

    You can update or change the authorized users on your account at any time. Contact our Commercial Accounts office at or 301-620-2853 to request a CA amendment form. You can also contact your local Music & Arts Representative to assist you.

Orders

  1. How can I get a price quote?
  2. How long will it take for my order to arrive?
  3. How can I check on the status of my order?
  4. My items are backordered. What happens now?
  5. I would like to submit a purchase order to Music & Arts. How should I go about it?
  6. I am unfamiliar with purchase orders. What are they, and why do I need one?

  1. How can I get a price quote?

    We’d be happy to help ensure you receive a competitive educator price. If your account is associated with a school, requests can be submitted via email at quotes@musicarts.com or fax 301-663-8496. For private organizations or educator accounts, you can contact your local Music & Arts representative. We’ll respond with a quote within 1-2 business days of receiving your request.

  2. How long will it take for my order to arrive?

    Music & Arts carries one of the largest inventories of sheet music, musical instruments and accessories in the nation. Orders are typically filled and shipped within 24 hours (or on the next business day). Rush shipping is also available on most items. Email tracking ensures that you receive the most up-to-date information on your orders. Note that Special Order items can take longer to complete. For more details on free shipping, shipping guarantees, and order tracking, please visit our shipping FAQ page.

  3. How can I check on the status of my order?

    Our customer service team is happy to help check the status of any order for you. Please feel free to contact us via email orders@musicarts.com or phone 301-731-5396, x2014 anytime you would like to check on your order.

  4. My items are backordered. What happens now?

    Because backorder dates are based on estimated delivery timeframes from individual manufacturers, they are subject to change without notice. Rest assured that we work closely with manufacturers to deliver backordered items as quickly as possible. All information provided to us by manufacturers is forwarded to you as quickly as possible.

  5. I would like to submit a purchase order to Music & Arts. How should I go about it?

    The best way to submit your purchase order is via email at orders@musicarts.com. However, you can also fax your order to us at 301-663-8496, or if you prefer to mail us:

    • Music & Arts
    • 5295 Westview Dr Suite 300
    • Frederick, MD 21703
  6. I am unfamiliar with purchase orders. What are they, and why do I need one?

    Purchase orders (often abbreviated to "PO") are written sales contracts between a buyer (your institution) and a seller (Music & Arts) detailing the specific merchandise or services to be supplied. Most schools and districts require a PO to accompany a transaction. PO’s can specify such details as payment and shipping terms, delivery dates, item descriptions and quantities, and any other obligations or conditions involved in the purchase.

Billings & Payments

  1. I have not received an invoice, or I require a copy of a past invoice. What should I do?
  2. What forms of payment are accepted to pay an invoice?
  3. Can I mail in payment for my invoice?

  1. I have not received an invoice, or I require a copy of a past invoice. What should I do?

    Please contact us via email at orders@musicarts.com with your request. Alternatively, you may reach us by phone at [301-620-2853] during business hours (Monday-Friday 9am-8pm Eastern).

    Please note that invoices are mailed directly to the billing address provided on the purchase order. They are not included with shipments.

  2. What forms of payment are accepted to pay an invoice?

    Music & Arts accepts all major credit card provider, check or ACH.

  3. Can I mail in payment for my invoice?

    Payments by check can be mailed to the address below. Be sure to include a copy of your invoice with the check, or write the invoice number in the memo line of the check.

    • Commercial Accounts
    • Music & Arts
    • 5295 Westview Dr Suite 300
    • Frederick, MD 21703

CONTACT US:

  1. I would like to submit a purchase order to Music & Arts. How should I go about it?
  2. Does Music & Arts have a fax number?

  1. I would like to submit a purchase order to Music & Arts. How should I go about it?

    The best way to submit your purchase order is via email at orders@musicarts.com. However, you can also fax your order to us at 301-663-8496, or if you prefer to mail us:

    • Music & Arts
    • 5295 Westview Dr Suite 300
    • Frederick, MD 21703
  2. Does Music & Arts have a fax number?

    Yes, the fax number for schools and administrators is 301-620-1502. Faxes may be sent at any time; please allow 1-2 business days for a response.

Products

  1. What buying guides and other resources are available to me?
  2. I can’t find what I’m looking for. Are there more products available?

  1. What buying guides and other resources are available to me?

    To learn more about any instruments and accessories you might be interested in ordering, check out the wide variety of buying guides and articles available on The Vault.

    Looking for some broader resources to help you plan details of your program? Here's where to find our educator libraries:

    • Capabilities - A treasure trove of information about valuable teaching skills, best practices and more.
    • Back to School - Learn how to confidently take on an educator's most challenging time of year.
    • Summer Sound Challenge - Keep your program running year-round and help your students grow their skills.

  2. I can’t find what I’m looking for. Are there more products available?

    Yes! While Music & Arts has well over 50,000 items available through our Educator Portal, there is always new product available. Contact your local Music & Arts Representative or Retail store to request an item not yet available through the Educator Portal.

Who is BGE?

  1. Why should I lease?
  2. Is leasing unusual?
  3. How do I lease?
  4. When do the instruments become the school’s property?
  5. Who covers the insurance on the instruments?
  6. Do the limited warranty provisions apply to leased instruments?
  7. Can the lease be paid off early?
  8. Is there a minimum lease amount?
  9. What types of items can be leased?

  1. Why should I lease?

    This program is designed to assist schools, universities and booster programs in acquiring the instruments they need for their program while staying within their budget. There are many benefits to this option -

    • Helps beat inflation by obtaining the instruments needed today while avoiding annual price increases
    • Gives music directors the opportunity to obtain needed instruments to complete a successful music program while remaining within their budget
    • Helps schools replace older instruments that are depleting their repair budgets
    • All schools, universities and school music booster programs are pre-approved
  2. Is leasing unusual?

    School administrators lease their copiers, buses, etc. in order to remain within their budget. BGE leasing allows music directors to obtain the instruments they need while helping administrators stay within the budgetary boundaries.

  3. How do I lease?

    Simply log on to MusicArts.com with your educator credentials, create a cart (lease must be > $3000), select the account you wish to use for shipping purposes, and click ‘place lease request.’ A formal lease will be prepared by BGE and sent to the school to be executed. Upon receipt of the signed lease, BGE will have www.MusicArts.com ship the equipment.

    After receiving the instruments, school officials will then sign the acceptance certificate and return it along with the annual payment. The next annual payment will be due on the anniversary date of the lease. School may purchase the instruments on lease for $1 after all annual payments are made.

    Leases over $100,000 require underwriting / approval and may qualify for more attractive rates. Contact your educational representative for these requests.

  4. When do the instruments become the school’s property?

    At the conclusion of the lease the school may purchase the instruments for $1.

  5. Who covers the insurance on the instruments?

    The school as lessee will assume all risks for any theft, mysterious disappearance, or damage to any or all items of equipment covered by the lease. Optional insurance is available through BGE Alliance Group. This policy provides 100% coverage with no deductible.

  6. Do the limited warranty provisions apply to leased instruments?

    Each instrument delivered to the school will have a standard limited warranty as provided by the manufacturer. The dealer is responsible for servicing the product.

  7. Can the lease be paid off early?

    The school can pay the lease off early and receive a rebate or unearned lease charges.

  8. Is there a minimum lease amount?

    Yes, $3,000 is the minimum lease base amount with a maximum term of 5 years.

  9. What types of items can be leased?

    As long as the majority of the lease consists of musical instruments and equipment, any item can be leased including music books, extended warranties, installation fees, and maintenance agreements. Please ask your educational representative or contact BGE for details.

    What happens if I sign a multi-year lease and my budget gets cut in subsequent years? The lease is annually renewable for the length of the term of the lease and is automatically renewed each year when the annual payment is made. In the event of non-appropriation of funds simply return the instruments to cancel the lease. Our municipal lease to public schools and universities states that the lease is renewable annually with the payment and includes a non-appropriation clause - both requirements for municipal leases.