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Frequently Asked Questions
How do I order a rental?
Why do you need my child's school information?
What if I can't locate my school in the school finder?
What if I don't see my instrument?
Is it better to rent or to buy an instrument?
How long will it take to receive my rental instrument?
Do you offer Express Shipping for Instrument Rentals?
What is the Initial Trial Period?
What happens after the Initial Trial Period?
Does my rent go towards purchasing an instrument?
How long does will it take to pay off my instrument?
Can I use a gift card, coupon, or Military discount towards my rental?
Do you offer a maintenance plan?
Why do I need a credit card to rent?
Why do I need a government ID to rent?
Why are there multiple preauthorization charges on my credit card?
Do I have to pay return shipping?
Is my rental instrument going to be new?
What brand will my rental instrument be?
What comes with the instrument rental?
How do I know what supplies and book(s) my child will need?
What is in a "starter kit"?
Are the accessories a one-time purchase or monthly expenses?
How can I make additional purchases?
How much does my instrument cost?
When will I own the instrument?
How do I payoff my instrument?
Am I able to exchange my instrument?
How do I return my instrument?
What if my instrument needs repair?
What if my child outgrows the violin, viola, cello or string bass?
What do I do if my instrument is lost or stolen?
Who do I contact if I have questions about my account?
What do I do if I get the wrong instrument?