Skip to main content
Skip to footer
Frequently Asked Questions
Do I need to go to school or a store to rent an instrument?
How do I complete a rental agreement?
Why do you need my child's school information?
What if I can't locate my school in the school finder?
What if I don't see my instrument?
Is it better to rent, buy, or borrow an instrument?
Is renting from an affiliate store the same as renting from Music & Arts?
What is the Initial Trial Period?
What happens after the Initial Trial Period?
What is EZ Pay?
Why are there multiple preauthorization charges on my credit card?
What is the Security Agreement?
Why do you need my credit card?
What is the Liability Damage Waiver?
What is rental credit, how is it accrued, and what can it be used to purchase?
I lost my rental contract. How do I get a new copy?
Is my rental instrument going to be new?
What brand will my rental instrument be?
What is included with the instrument rental? What is the “Starter Pack”?
How do I know which accessories and book(s) my child will need?
What if my instrument needs repair?
Can I exchange later for a different instrument? What if my child outgrows the string instrument I am renting?
How do I buy my instrument early?
How do I return my instrument?
If I decide to end the contract early, can I leave the instrument at school?
Can I return my instrument at the end of the school year and start a new rental agreement for the same instrument at the start of the next year?
I have questions that are not answered in these FAQs and I can’t get through to Customer Service on the telephone. What do I do?
Please contact Customer service for the following:
Have more questions?