Frequently Asked Questions
Why are there multiple preauthorization charges on my credit card?
Your credit card will be preauthorized (sometimes referred to as a "pre-auth") when you sign the rental agreement but will not actually be charged until your Initial Trial Period begins. For instance, if you sign a rental agreement at the beginning of the summer and your Trial Period begins with the school year in the fall, you may see multiple preauthorization charges on your credit card in the intervening months.
The purpose of the temporary preauthorization charge is to ensure that funds are available for your monthly rental payments. It is a common practice among banks and the length of the hold can vary from bank to bank. Music & Arts does not have the authority to remove the preauthorization charge. However, these holds will be removed by your local bank once the Initial Trial Period begins.