Frequently Asked Questions
Can I special order an item not found on the web site?
In general, if we carry products from a specific manufacturer, we may be able to special order other products from them as well. To inquire about special ordering an item, email us or call us at 888-731-5396.
Please note that special orders are subject to the following conditions:
- Special orders are non-returnable unless the item is defective. In the case of a defect, it will be exchanged for the same item
- Special orders are billed at the time the order is placed
- Special orders cannot be canceled once they have been placed
- Special order items take an average of 4-8 weeks for delivery but availability will vary depending on manufacturer