Frequently Asked Questions

Can I special order an item not found on the web site?

In general, if we carry products from a specific manufacturer, we may be able to special order other products from them as well. To inquire about special ordering an item, email us or call us at 888-731-5396.

Please note that special orders are subject to the following conditions:

  • Special orders are non-returnable unless the item is defective. In the case of a defect, it will be exchanged for the same item
  • Special orders are billed at the time the order is placed
  • Special orders cannot be canceled once they have been placed
  • Special order items take an average of 4-8 weeks for delivery but availability will vary depending on manufacturer