Frequently Asked Questions
What is Music & Arts Warranty Policy?
Music & Arts is an authorized dealer for all brands we carry on our site and all brand new items come with a manufacturers' warranty. You have 2 options should your instruments need warranty repairs covered by the manufacturer:
- Use a local repair shop for warranty services
Visit our stores to arrange for warranty services facilitated through our network of repair facilities.
- Send it to us for warranty services
For band and orchestra instruments you have purchased, you also have the option to send the instrument to Music & Arts and we will take care of the warranty repairs. You are responsible for shipping charges to and from Music & Arts. We recommend that you insure your package as well. Please be aware that your repair could be delayed if we have to send it back to the manufacturer for warranty service. Please contact Customer Service for instructions.
If you have an electronic product warranty issue, do not send it to Music & Arts. Please refer to the manufacturer's warranty information should you need to have warranty repairs made.