All instruments are thoroughly inspected and packaged through a rigorous quality control process prior to shipment. If your order arrives damaged or defective, you must contact us within 72 hours of receipt at 888-731-5396 so we can investigate and assist.

For shipping damage, we will initiate a claim with the carrier, which typically takes 3–5 days.

Please retain the damaged item, original box, and all packing materials for the claims process. Without this, we will not be able to open a claim.

All returned items are subject to a full quality inspection upon receipt. Refunds are issued only after completion of this intake process. Claims that are inconsistent with pre-shipment inspection records or show signs of misuse, mishandling, or normal wear may not qualify for return shipping coverage or a refund.