Returns & Exchanges

Frequently Asked Questions

Q:

My order arrived damaged, what do I do?

A:

For a return for a damaged/defective product, contact us at 888-731-5396 within 72 hours for assistance. To qualify for return shipping, you must notify us of any problems within 72 hours of receipt.

For all orders that appear to have been damaged in shipping (including Instrument Rentals), you should contact us immediately at 888-731-5396.

We will contact the carrier who delivered this and start the claim. Claims should take 3-5 days. If you need a replacement immediately please contact our customer support team to make arrangements for an Advanced Replacement Option.

Please hold on to the damaged merchandise, the box, and all the packing materials.