Returns & Exchanges
Frequently Asked Questions
What is Music & Arts return and exchange policy on Web Purchases?
Returns - Online Purchases
Most of our products are backed by our 30 Day Satisfaction Guarantee. If you are not completely satisfied, you may return most items within 30 days of the shipment dated for a refund, exchange or store credit.* When returning merchandise ordered from Music & Arts (this includes consumer orders and school orders), return shipping costs are not eligible for refund.
100% Satisfaction Guarantee:
Music & Arts guarantees to go the extra mile to make sure you are completely satisfied. Our knowledgeable, friendly Sales Associates are dedicated to making sure you are happy with your purchase and the price you've paid.
* Does not include instrument rentals.
Exchanges - Online Purchases
Free product exchanges within 30 days:
Contact us to make an exchange. We'll set up the exchange for you and send you a prepaid label for return shipping!
Shipping for exchanged products is always free! There will be no return charge for shipping if we sent the wrong item or if it arrived damaged. Return your item to us in the original packaging. Affix the pre-paid label to your box and drop at the nearest UPS location. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Insurance is automatically covered!
Complete the bottom portion of your packing slip and place inside the box.
Returns and Exchanges - Instrument Rentals
Should you wish to return or exchange your rental instrument, please visit one of our stores or contact us at 888-731-5396 for a Return Authorization and return instructions. See the "Ongoing Support for Instrument Rentals" section for more information on returning and exchanging Instrument Rentals.
Please contact Customer Service at 888-731-5396 to obtain a Return Authorization Number for the following:
- For simple product (non-instrument rental related) returns within 30 days
- Exchanges or returns on Oversized Items
- Items in Multiple Boxes
- Items larger than 40 lbs
We recommend using FedEx or UPS when returning items, please use the original packaging and boxes. Be sure to cover the original shipping address on the outside carton. For your protection, be sure to retain the tracking number. Please insure the package for the value of the merchandise. Unfortunately, we cannot refund your original shipping charges.
Send your return to:Music & Arts
Attn: Returns Dept.
7114 Geoffrey Way, Suite A
Frederick, MD 21704
Microphones, wireless products, recording equipment (Multi track, Hard Disk, DAT, CD, Tape Recorders and Duplicators) are returnable for In House Credit (IHC) credit only. Please contact customer service for more information about an IHC.
Restock Fees (non-instrument rental related)
Items that are returned in less than new condition will be assessed a 15% restocking fee. Order shipments that are refused are subject to a 15% restocking fee.
All woodwind and brass instruments that are returned are assessed a $10.00 sterilization fee. Instruments priced over $3000.00 are assessed a $20.00 fee.
Mouthpieces and bows may be returned, but will incur a sterilization fee. All mouthpieces and bows are assessed a $4.00 fee. Mouthpieces priced over $300 are assessed an $8.00 fee.