Returns & Exchanges
Frequently Asked Questions
What items are Non-Returnable?
The following items are returnable only if defective OR unopened or unused: strings, reeds, tubes (amplifier tubes), earbuds, earplugs, recorders, tin whistles, flutophones, "world" wind instruments, harmonicas, raw-frame speakers, drumheads, drumsticks, turntable cartridges, fog fluid, clothing/footwear, body jewelry, cleaners, polishes, and polishing cloths. Software/soundware, cassettes, CDs, DVDs, and videos may be returned for credit only if they are in their original, sealed packaging. If defective, these items will only be exchanged for the same product.
Due to their return policies, you must contact Apple directly to repair, replace, or return Apple products. They may not be returned to us under any circumstance.
Music & Arts only accepts returns made within the first 30 days from shipment.