|Coverage Benefits*||Replacement Plan||Typical Manufacturer's
|Defects in workmanship and/or materials||•||•|
|Shipping fees covered if required for replacement||•||--|
|Accidental Damage from Handling (ADH) for new gear||•||--|
|Power surge protection||•||--|
|No lemon policy||•||--|
- 2, 3 & 5-year Repair plans for new, covered products over $200
- New gear covered from your date of purchase
- Repairs performed by network of professional service providers
*Limitations and exclusions apply, see terms and conditions for full plan details. Term begins on date of purchase but does not replace the in-store return policy or manufacturer coverage.
**Manufacturer’s coverage may vary.
If you purchased a Repair Plan, as indicated on your sales receipt, then this section applies to you.
Certain components of your product may be covered by the manufacturer for the life of the Covered Product and, therefore, are not covered under this Plan.
What is Covered: Through the administrator, we will repair or replace the product, in the event the product experiences a breakdown (unless specifically excluded in the “What Is Not Covered” section). Coverage includes but is not limited to: commercial use of products; volume pedals, internal power supply, power meters and switches, LED and LCD displays; and pickups, mechanisms and electrical parts connected to sliders, pots, faders, jacks and knobs. This Plan also covers wooden cracks (excluding finishes) in guitars and drums that affect playability or sound, and defects to the headstock, neck or body of guitars caused by defects in workmanship and/or materials. If required, We will pay for the cost of shipping your product to the service center for repair. Non- original manufacturer’s parts may be used for repair of the product, if the manufacturer’s parts are unavailable or more costly. If the product cannot be repaired, if the cost of the repair exceeds the original purchase price, or if parts are no longer available due to the age of the product or are discontinued by the manufacturer the product will be replaced with a product of like kind and quality that performs to the factory specifications of the original product or will be reimbursed for the retail price of the product as indicated on your receipt, subject to the Limit of Liability.
Term of Coverage:
The term of your Plan commences upon your date of purchase and continues for the period indicated on your sales receipt. Except for power surge and ADH coverage which begins on the date you purchase your product; all other coverage begins upon the expiration of the manufacturer’s warranty. This Plan is inclusive of the manufacturer’s warranty; it does not replace the manufacturer’s warranty, but provides certain additional benefits during the term of the manufacturer’s warranty. After the manufacturer’s warranty expires, the Plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Plan’s terms and conditions. In the event that we provide you with a reimbursement for the retail price of your product, including sales tax, as indicated on your sales receipt, we shall have satisfied all of our obligations under this Plan.
Limit of Liability: The limit of liability under the Repair Plan is the least of the cost of (1) the retail price of the covered product, including tax, as indicated on your receipt (2) authorized repairs not to exceed the purchase price of the covered product, or (3) replacement of the covered product with a reimbursement equal to the retail price of the product, including sales tax, as indicated on your receipt or (4) reimbursement for repairs or replacement authorized in advance by Asurion. Upon replacement, we shall have fulfilled all of our obligations under this Plan.
No Lemon Policy: After three (3) service repairs have been completed during the term of this Plan on the same component of an individual product, and that product component requires a fourth repair, as determined by us, we will replace it with a reimbursement equal to the retail price of the product, including sales tax, as indicated on your receipt. Upon replacement we shall have fulfilled all of our obligations under this Plan.